Date
September 10, 2025
Authors
signageOS Engineering Team
Summary
On September 10, the signageOS platform experienced a temporary disruption that affected the processing of some backend data. While the issue impacted the accuracy and timeliness of device reporting within the platform, it did not affect deployed devices or their content playback.
Impact
- No impact on deployed devices or playback.
- Some delays and inconsistencies in device data reporting.
- Temporary reduced availability of certain backend services.
- Engineering teams applied manual interventions to restore service stability.
Detection
The issue was identified through internal monitoring and confirmed by engineering investigation.
Contributing Factors
- A sudden increase in backend workload exceeded system thresholds.
- Some alerts did not surface quickly enough due to notification settings.
- Noise from other alerts delayed immediate recognition of the core issue.
Mitigation & Resolution
The team stabilized the platform through service restarts, resource adjustments, and clearing of affected backlogs. Alert thresholds were updated, and system safeguards strengthened to prevent similar situations.
Next Steps
- Enhance monitoring and alerting for earlier detection.
- Optimize handling of background workloads to reduce resource strain.
- Improve processes to ensure critical alerts receive immediate attention.